At ICS we offer a full range of debt recovery services, including:

Consumer & Commercial Recoveries (No Collection - No Fee Basis).
Account rehabilitation.
Tracing capabilities.
Bespoke telephone IVR capabilities providing a seamless customer journey.
Customer web portal functionality including online chat.
Realtime client reporting allowing access online 24/7/365.

We have gained our reputation in the industry because our staff are trained to the highest standards, in the relevant areas of expertise. We offer nationwide coverage and our proven and unique recovery process means that we have industry leading collection rates.

Using market leading collections systems we are able to offer a fully customised service tailored to individual client needs. All can be tailored to match your own branding should you require.

As we don't charge you fees if we don't collect, we are highly incentivised to collect on your outstanding accounts.
We simply charge commissionable rates which are agreed prior on monies collected.

An all-encompassing service operated under our clients name:

Early arrears and ledger management solutions designed around individual client requirements.
Account rehabilitation.
Fully functional and bespoke telephone IVR capabilities providing a seamless customer journey.
Web portal functionality including online chat.
PCI Compliant payment gateways.

Flexible contact center solutions:

You can count on ICS to deliver outstanding customer experiences at every single opportunity. It costs much more to try to acquire a new customer than to retain an existing one. That's why building long-lasting customer relationships is a priority for us.

ICS Express delivers an adaptable alternative for the typical CRM solution: we can quickly increase capacity, quality and performance without any additional capital expense or management overhead. It's the quickest, easiest and most cost-effective way to gain a competitive advantage through an improved customer experience platform. As we are able to offer end to end life cycle of the customer journey. From the initial call, to fully outsourced postal services, SMS Campaigns, payment gateways and online customer service interaction.

Key Points
Improved Customer Journey - Optimised customer service with top quality agents.
Financial Flexibility - Freedom from hidden setup costs and software investment.
Guaranteed Reliability & Flexibility - Superior systems and availability.
Above all - Quantifiable Results.

We provide the necessary resources and capabilities without incurring upfront investment costs, months of development and training time or risky technology implementation.

Utilising the very best in self-service technology:

Our cutting-edge PCI Compliant self-service portal allows customers to log into their account remotely, access account summaries, account activity, view documents and make payments, all from the comfort of their home computer or mobile device 24/7/365.

This service provides real-time account information directly from our leading database systems, whilst the bespoke technology safeguards assure only the account details assigned to the customer's login are accessible.

Ultimately a fully customisable service platform, offering as much or as little detail as required, based completely on client requirements.

If you currently have an account with IMFS, you may access the self-service portal here.